CUSTOMER CARE
order
When you choose to purchase one of our pre-loved pieces, simply select the product, click ‘add to cart’ and proceed to checkout. If the order is a gift, you can add a note and request a customised greeting card to be included with the parcel.
How can I track my order?
Can I cancel or change my order?
Cancellations or changes can only be requested for orders that have not yet been processed, within 3 hours of the order confirmation email. Please note that once confirmed and fulfilled, orders cannot be modified.
Can I update or change my shipping?
We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping details or method prior to your order being shipped, please contact us.
Still can’t find what you need? You can write us and we will get back to you promptly.
