CUSTOMER CARE
Shipping & Delivery – Timeless Shipping by Her-Age
Timeless Shipping by Her-Age
At Her-Age, shipping is not simply a logistical step; it is an integral part of the luxury experience.
Every authenticated vintage and pre-loved luxury piece is delivered worldwide through DHL Express, providing secure, fully insured and trackable international shipping. From final quality control and careful preparation to dispatch, each order is handled with precision and attention, reflecting our commitment to authenticity, craftsmanship and exceptional service.
Our Timeless Shipping by Her-Age policy is designed to provide a transparent, reliable and premium cross-border delivery experience, guided by trust, expertise and respect for every piece entrusted to us.
Shipping Rates
Shipping fees reflect the specialist handling, full insurance and international logistics required for authenticated vintage and pre-owned luxury items. The applicable rate is clearly displayed at checkout before payment.
– Italy: €15
– Europe & Northern Europe: €25
– United Kingdom & Hong Kong: €35
– USA & Canada: €55
– Rest of the World: €55
Every parcel is carefully prepared, fully insured and shipped with global tracking, because pieces with history deserve thoughtful handling at every stage of their journey.
Customs Duties & Taxes
EU Deliveries
For orders delivered within the European Union, no additional customs duties apply.
The price displayed at checkout is final.
Non-EU Deliveries
For international orders delivered outside the European Union, customs duties, import taxes or local handling charges may apply in accordance with the regulations of the destination country.
Her-Age prepares and manages the required export and customs documentation and remains available to assist clients throughout the international delivery and import process.
Our Promise
– Clear and transparent communication, with no hidden fees charged by Her-Age
– Fully insured and trackable DHL Express delivery worldwide
– Specialist handling of authenticated vintage and pre-owned luxury pieces
– Complete preparation of the necessary international shipping and customs documentation
– VAT-free pricing for eligible non-EU clients, in accordance with applicable regulations
Questa versione conserva tutta la vostra policy, aggiorna correttamente soltanto le fasce interessate e integra in modo naturale keyword utili come international shipping, worldwide delivery, DHL Express, authenticated vintage luxury e pre-owned luxury items.
How long does delivery take?
Ready to Ship — Next Day Dispatch
Items marked as “Ready to Ship” are already available in our central warehouse and have completed all quality, authentication, sanitization, premium repackaging, and certification checks in advance.
This allows for next day dispatch, with delivery typically completed within 2–3 business days via DHL Express, depending on destination.
Once shipped, you will receive a tracking number to follow your delivery in real time.
“Ready to Ship” refers to product availability at Her-Age and is designed for fast, seamless delivery.
Standard Shipping
Items not marked as Ready to Ship are stored in one of our international partner locations. Before shipment, they are transferred to Milan for final quality control, sanitization, premium repackaging, and issuance of the Her-Age Certificate of Authenticity.
Standard Shipping requires 5–10 business days for order preparation and delivery.
Once dispatched, all orders are shipped via DHL Express with full insurance and tracking.
What are the shipping costs?
At Her-Age, we provide a premium, transparent and fully insured worldwide shipping experience for our global community of collectors and luxury enthusiasts.
Shipping fees are calculated automatically at checkout based on your delivery destination and are always displayed before payment. Every authenticated vintage and pre-owned luxury piece is shipped via DHL Express with full insurance and global tracking.
Shipping Rates
Shipping fees reflect the specialist handling, insurance and international logistics required for authenticated luxury fashion.
- Italy: €15
- Europe & Northern Europe: €25
- United Kingdom & Hong Kong: €35
- USA & Canada: €55
- Rest of the World: €55
Every order is carefully prepared by our team before dispatch, ensuring the highest standards of protection, presentation and international delivery.
Important Information
The final shipping cost is always confirmed at checkout before payment.
For destinations outside the European Union, customs duties, import taxes or local handling fees may apply according to the regulations of the destination country. Her-Age prepares all required export and customs documentation and remains available to assist throughout the international shipping process.
For eligible non-EU clients, prices are automatically displayed VAT-free, in accordance with applicable international tax regulations.
Do you ship worldwide?
Yes — Her-Age ships worldwide in partnership with DHL Express, ensuring secure, insured, and fully trackable delivery to every destination.
All orders are carefully prepared and dispatched with premium handling, and a tracking link is provided as soon as your shipment leaves our warehouse.
Please note that prices shown at checkout include the cost of your items and the applicable shipping fee. Customs duties and import taxes are determined by the destination country and remain the responsibility of the recipient.
While customs procedures are managed by local authorities, our logistics team is always available to provide documentation, guidance, and support, ensuring the smoothest possible delivery experience worldwide.
What does 'Ready to Ship' mean?
“Ready to Ship” means that the item is already available in our central warehouse and has completed all Her-Age quality standards in advance.
These pieces have already undergone authentication, quality control, sanitization, premium repackaging, and certification.
This allows for next day dispatch, with delivery typically completed within 2–3 business days via DHL Express, depending on destination.
Once shipped, you will receive a tracking number to follow your delivery in real time.
“Ready to Ship” refers to product availability at Her-Age and is designed for fast, seamless delivery.
What does 'Standard Shipping' mean?
“Standard Shipping” applies to items stored in one of our international partner locations.
Before shipment, each piece is transferred to Milan for final quality control, sanitization, premium repackaging, and issuance of the Her-Age Certificate of Authenticity.
Standard Shipping requires 5–10 business days for order preparation and delivery.
Once dispatched, all orders are shipped via DHL Express with full insurance and tracking.
Will I be charged with custom duties and import taxes?
Prices displayed at checkout do not include any customs duties or import taxes that may be applied by local authorities upon delivery.
EU Deliveries
For orders shipped within the European Union, no additional customs fees apply.
The price shown at checkout is final.
Non-EU Deliveries
For orders shipped outside the European Union, local customs duties or import taxes may apply, in accordance with your country’s regulations. These charges are determined by local authorities and may vary depending on destination and item value.
At Her-Age, we are committed to a premium cross-border shopping experience built on transparency, authenticity, and worldwide insured delivery. While customs policies are managed by local authorities and cannot be determined in advance, our logistics team provides all required documentation and remains available to assist you at every step, ensuring a smooth and secure international delivery.
What time can I expect my delivery?
All orders placed on her-age.com are delivered worldwide by our trusted partner, DHL Express.
Deliveries are typically made Monday to Friday, between 8:00 AM and 6:00 PM, excluding national and local holidays.
Once your order has been dispatched, you will receive a DHL tracking link allowing you to monitor your shipment in real time and, where available, reschedule or customize your delivery preferences directly with the carrier.
Will my order be insured?
Yes, every Her-Age order is fully insured from the moment it leaves our warehouse until it is safely delivered.
For the majority of orders, we ship worldwide with DHL Express, ensuring secure, trackable, and insured delivery with premium handling throughout the entire journey.
For high-value jewelry, precious stones, and exceptional collector pieces, we partner with Ferrari Logistics, a trusted luxury courier specialized in the transport of fine jewelry and high-value goods.
These shipments benefit from dedicated handling, reinforced security protocols, sealed and tamper-evident packaging, and full insurance coverage from collection to final delivery.
This tailored approach allows us to offer the highest level of protection and peace of mind, ensuring that each exceptional piece is transported with the care it deserves.
Should you require bespoke shipping arrangements, special handling, or valuation support, our dedicated team will be delighted to assist you personally.
Still need assistance?
Our Customer Care Team will be delighted to help. Simply reach out to us, and we’ll respond as promptly as possible to provide the support you need.