Once your order has been carefully prepared by our team and entrusted to DHL, the estimated delivery times are:

• European Union: 5–10 business days
  
• Non-EU countries: 5–14 business days
  

These timelines are provided as general guidance. Customs inspections or local regulations may occasionally extend delivery times. While Her-Age cannot influence such procedures, we work closely with our partners to ensure your order reaches you as swiftly and smoothly as possible.

Shipping Costs

Shipping fees are calculated based on the destination of your order. Once you enter your address at checkout, the total cost — including any applicable shipping charges — will be displayed automatically.

Standard Shipping Policy

• Complimentary express worldwide shipping on all orders above €1,200.
  
• For orders below €1,200, the following rates apply:
  

€15 Shipping Rate

Austria, Belgium, Denmark, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, San Marino, Spain, Sweden, Switzerland

€25 Shipping Rate

All other EU countries, Albania, Bosnia & Herzegovina, Gibraltar, Guernsey, Faroe Islands, Jersey, Liechtenstein, Monaco, Serbia

€29 Shipping Rate

Andorra, Brazil, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Georgia, Iceland, Ireland, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Türkiye, Ukraine, Uzbekistan

€39 Shipping Rate

Canada, United Kingdom, United States

€45 Shipping Rate

Australia, China, Egypt, Japan, South Korea, United Arab Emirates, Taiwan, Thailand, Philippines, Hong Kong SAR, Macao SAR, Qatar, Singapore

€69 Shipping Rate

Algeria, Argentina, Armenia, South Africa, Afghanistan, Colombia, India, Indonesia, Israel, Mexico, Morocco, New Zealand, Oman, Panama, Russia, Saudi Arabia, Tunisia, Vietnam

Important Notes

• Shipping calculation: the final cost is confirmed at checkout once your delivery address is entered.
  
• Customs & import duties: Customers are responsible for any applicable duties or import fees charged by their destination country (outside of temporary promotions explicitly stating otherwise).

Yes — Her-Age ships worldwide in partnership with DHL.

Please note: prices at checkout include the cost of your items and the shipping fee, but do not include customs duties, taxes, or additional import charges that may be applied by your country’s authorities. These costs are the sole responsibility of the customer and vary depending on the destination.

While Her-Age cannot influence customs decisions or timelines, we remain committed to assisting you throughout the process and will provide all the necessary documentation to ensure the smoothest possible delivery.

“Ready to Ship” indicates that the item is already available in our central warehouse. This means:

• No sourcing delays — procurement has been completed in advance.
  
• Verified authenticity & quality — all checks have already been carried out by our team.
  
• Prompt dispatch — your order will be prepared for shipment within 1–5 business days.
  

Once handed over to DHL, you will receive a tracking number to monitor your delivery in real time.

Please note: “Ready to Ship” refers to product availability at Her-Age. It does not correspond to DHL’s “Express Shipping” service, which is a separate delivery option managed directly by the carrier.

“Standard Shipping” indicates that the item is stored in one of our international partner locations.

• Processing time: your order will be prepared and ready to ship within 5–10 business days.
  
• Tracking included: as soon as your order is dispatched, you will receive a DHL tracking number to follow your shipment step by step.

Prices shown at checkout do not include customs duties or import taxes.

• EU deliveries: no additional fees apply — the price you see at checkout is final.
  
• Non-EU deliveries (including the USA): customers are responsible for paying any applicable duties and import taxes in order to receive their purchases.
  

Important update for U.S. customers:

As of August 29, 2025, all shipments to the USA are subject to import duties and taxes, regardless of order value. This is due to recent regulatory changes that removed the previous duty-free threshold.

To ensure full transparency, Her-Age is introducing a new Duty & Tax Calculator at checkout. This tool will allow you to preview the estimated import costs for your order before completing your purchase — so there are no hidden surprises when your item arrives.

All orders placed on her-age.com are delivered worldwide by our trusted partner, DHL Express.

Deliveries are typically made Monday to Friday, between 8:00 AM and 6:00 PM, excluding national and local holidays. Once your order has been dispatched, DHL will provide you with a tracking link and delivery options, allowing you to reschedule or customize your delivery time if needed.

Yes. Every Her-Age order is fully insured from the moment it leaves our warehouse until it is safely delivered to you.

For high-value purchases, we also provide complimentary enhanced insurance coverage to guarantee complete peace of mind. Should you require bespoke arrangements, our team will be pleased to assist you personally.